Refund policy

RETURN AND REFUND POLICY

We want the part to be right. If it isn't, here's how we sort it out.

Return window

You have 30 days from the date you receive your order to request a return. After 30
days we can't accept a return, though if something has gone wrong with the part itself
please contact us anyway and we'll see what we can do.

Condition of returned items

Items must come back unused, uninstalled, and in their original packaging, in the same
condition you received them. Parts that have been fitted to a vehicle, modified,
painted, drilled, or damaged after delivery can't be returned.

How to start a return

Email us at orders@classicmusclewarehouse.com with your order number and what you'd like to return and the reason for the return. We'll reply with return instructions and the address to send it to. Please don't send anything back before contacting us, as returns that arrive unannounced can be difficult to match to an order and your refund will be delayed.

Return shipping

You are responsible for the cost of return shipping. We recommend using a tracked
service, as we can't refund an item that doesn't reach us.

Restocking fee

A 15% restocking fee applies to returned items. This covers the cost of inspecting,
repackaging and returning stock to our supplier. The fee is deducted from your refund.

Items that can't be returned

The following are final sale and can't be returned:

- Custom-made and made-to-order items, including custom interior kits, custom seat
  upholstery and custom carpet sets, which are built to your specification after you
  order
- Items marked as final sale at the time of purchase

If you're unsure whether something is made to order, ask us before you buy and we'll
tell you straight.

Faulty, damaged or incorrect items

If a part arrives damaged, defective, or isn't what you ordered, contact us within 7
days of delivery with photos. We'll put it right at our cost, including return
shipping, and no restocking fee applies.

Fitment

Classic-car parts vary by year, model, body style and factory options. If you're not
certain a part fits your car, contact us before ordering and we'll help you check. A
part that fits as described but turns out not to suit your project is a standard
return, subject to the terms above.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds
go back to your original payment method, less the restocking fee and any original
shipping cost, usually within 5 to 10 business days. How quickly it appears depends on
your bank or card issuer.

Original shipping charges are not refunded unless the return is due to our error.

Cancellations

If you need to cancel an order, contact us as soon as possible. We can usually cancel
before an order ships, but custom and made-to-order items may not be cancellable once
production has begun.

Questions

Email orders@classicmusclewarehouse.com and we'll be happy to help.